Service Desk Intern Job - Montreal (Fall 2022)

Hatch is seeking a Service Desk Co-op Student with interest in Information Technology for a 4 month internship starting in September 2022. Reporting to the Help Desk Manager you will support offices globally working from our Montreal office.  

As the successful candidate, you will:

• Assist in providing desktop services to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services
• Prioritize and manage service support requests in line with expected service levels targets
• Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects 
• Must be able to deploy image and software to computers locally and remotely
• Preparing and providing support documentation, including procedural documentation when required, including providing user and group training as required
• Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead
• Promote and adhere to departmental and organizational information security policies, standards and procedures
• Perform other related duties incidental to the work described 
• Strive for excellence in customer service in line with the company values and expectations
• Ability to work overtime or flexible time when required 

Education and Experience:  

• Currently studying for a college degree with some experience in desktop/technical support in a Microsoft Windows network environment
• Bilingual (French/English)
• Proficiency in desktop/technical support in a Microsoft Windows network environment
• Ability to support Dell and/or HP laptop/desktop and Microsoft Office software suite is required
• Familiarity with standard helpdesk software and a good knowledge of remote user support
• Ability to function well in a team environment 
• Strong customer focus skills 
• Microsoft certificate (an asset);
• A+ certificate (an asset).