Service Desk Intern Job - Montreal (Fall 2022)

Job Overview

Location
Montreal, Quebec
Job Type
Internship
Salary / Compensation
Details Not Provided
Date Posted
1 month ago

Additional Details

Experience
Entry Level (0 - 2 Years)

Job Description

Hatch is seeking a Service Desk Co-op Student with interest in Information Technology for a 4 month internship starting in September 2022. Reporting to the Help Desk Manager you will support offices globally working from our Montreal office.  

As the successful candidate, you will:

  • Assist in providing desktop services to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services
  • Prioritize and manage service support requests in line with expected service levels targets
  • Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects 
  • Must be able to deploy image and software to computers locally and remotely
  • Preparing and providing support documentation, including procedural documentation when required, including providing user and group training as required
  • Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead
  • Promote and adhere to departmental and organizational information security policies, standards and procedures
  • Perform other related duties incidental to the work described 
  • Strive for excellence in customer service in line with the company values and expectations
  • Ability to work overtime or flexible time when required 

Education and Experience:  

  • Currently studying for a college degree with some experience in desktop/technical support in a Microsoft Windows network environment
  • Bilingual (French/English)
  • Proficiency in desktop/technical support in a Microsoft Windows network environment
  • Ability to support Dell and/or HP laptop/desktop and Microsoft Office software suite is required
  • Familiarity with standard helpdesk software and a good knowledge of remote user support
  • Ability to function well in a team environment 
  • Strong customer focus skills 
  • Microsoft certificate (an asset);
  • A+ certificate (an asset). 

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