Bilingual Imperative (English / French)
If you dream of joining an organization that is small enough to be noticed and big enough to provide a meaningful career, we want to hear from you!
Our Commitment to Inclusion, Diversity, Equity and Accessibility:
As a key component of its strategic plan, the House of Commons is set on being a leader in inclusion, diversity, equity, and accessibility. As such, we design and continuously evolve our practices to ensure that everyone can fully and equitably participate to the upmost of their abilities. We value that everyone has a contribution to make and has the potential for individual growth. We are One House that leverages diversity in all its forms.
The House of Commons Digital Services and Real Property is currently looking to staff the IT Support Specialist position.
About the Role:
In the role of IT Support Specialist, you are responsible to provide and deliver Information Technology (IT) support and troubleshooting services to Parliamentary Precinct users (e.g., Members of the House of Commons and their staff, House Officers and their staff, House of Commons Administration, Library of Parliament, PWGSC Translation Bureau, Office of the Conflict of Interest and Ethics Commissioner); to resolve technical problems involving hardware, software and databases on-site and/or over the phone; to respond to client's requests within the established service level agreement; to analyse, troubleshoot and provide consultation services when incidents occur and to recommend appropriate courses of action; to work in a team environment at different phases on a variety of projects and coordinate with various service providers when required to have warranty and non-warranty Items repaired and/or replaced.
The House of Commons standard technical environment consists of, but is not limited to, Windows 7 and 10, Microsoft Office 2010, 2019, and 365, Microsoft Active Directory, Microsoft Teams, Exchange Online, Apple & Android devices utilizing Intune, as well as remote management tools like SCCM, SMS and Active Directory Group policies.
The ideal person:
As the ideal person, you possess strong analytical and problem-solving skills. You are resourceful, able to answer requests in a timely and professional manner and have strong customer service skills. You possess strong interpersonal and communication skills, and are a good team player.
Position location: Ottawa, Ontario
Top reasons to join the House of Commons Administration:
- Work at the Heart of democracy
- Work-life balance / Flexible schedules / 35-hour work week
- Resources to promote well-being
- Learning, professional development and advancement opportunities
The purpose of this recruitment and selection process is to staff the position of IT Support Specialist on a short-term basis and to create a pool of potential candidates that may be considered to staff future vacancies for this position or for other similar and/or related positions on an indeterminate and/or determinate basis. Consideration may be given to candidates with other linguistic profiles.