Business Applications Support Officer Job

Language Profile

Bilingual Imperative (English / French)

• Reading comprehension: Intermediate level (B)
• Written expression: Intermediate level (B)
• Oral interaction: Intermediate level (B)

Your Challenge

If you dream of joining an organization that is small enough to be noticed and big enough to provide a meaningful career, we want to hear from you!

Our Commitment to Inclusion, Diversity, Equity and Accessibility:

As a key component of its strategic plan, the House of Commons is set on being a leader in inclusion, diversity, equity, and accessibility. As such, we design and continuously evolve our practices to ensure that everyone can fully and equitably participate to the upmost of their abilities. We value that everyone has a contribution to make and has the potential for individual growth. We are One House that leverages diversity in all its forms.

About the Role:

The House of Commons Office of the Sergeant-at-Arms and Corporate Security is currently looking to staff the Business Applications Support Officer position.

The Office of the Sergeant-at-Arms and Corporate Security assumes a ceremonial role; ensures efficient management of communications and information provided by the SAA-CS; maintains an effective liaison with clients, partners and the general public; and manages the Memorial Chamber.

The Office of the Sergeant-at-Arms and Corporate Security is responsible for providing critical corporate management services (e.g. leading strategic, business, financial, human resources and operational planning; monitoring, evaluation, policy coordination and oversight) and acts as a corporate change agent to continuously enhance the SAA-CS’s business performance and management practices.

The BASO provides desktop, IM and application support services, training and coaching to staff, as well as manages software, hardware and access permissions to network. The Officer also participates in the planning, development, testing and deployment of new hardware/software, applications, projects, and defect fixes and enhancements.

Position location: Ottawa, Ontario

Top Reasons to Join the Security Project Management and Technical Operations Team :

If you are passionate with cutting edge technology and client-centric oriented, this position may be for you. The Security Project Management and Technical Operations team assist the Office of the Sergeant-at-arms and Corporate Security as well as Parliamentary Protective Services through excellent client service and the utilization of various security technologies. As the first line of service, you will provide support and be the primary resource for end-users on technical questions/issues. You will gain exposure and knowledge on advanced applications and systems. We value and encourage development and training opportunities to develop your career here at the House of Commons.

Training and development opportunities.

Work-life balance /35 hours workweek.

4 weeks vacation (minimum).

Hybrid work environment:

Over the last couple of years, our organization has developed the ability to successfully adapt to new ways of working while continuing to deliver valuable services to Members of Parliament and the House of Commons Administration. As a result, we will continue to foster autonomy by establishing a flexible hybrid approach where possible. Leaders across the organization are working with their teams to determine the appropriate balance of on-site versus remote work for their roles that will result in a positive outcome for both the organization and its people.

**Please note that as part of this team, it is expected that employees will be required to come onsite a minimum of three days a week or more upon requirements.

Prerequisites

Education

• Successful completion of post-secondary education with diploma in Information Technology OR acceptable combination of education, training and relevant experience.

Experience

• Experience in providing first-level support to users and clients by phone and e-mail on the resolution of issues with applications and/or systems;
• Experience in the analysis of user requirements for applications;
• Experience in developing and delivering training to users on new or enhanced applications;
• Experience with the understanding of Microsoft Windows operating systems and Microsoft Office;
• Experience working with different levels of client and able to adapt to different audiences and situations;
• Experience working with computer hardware and peripherals.
• Asset
• Experience with software, application and testing;
• Knowledge of security applications and/or systems;
• Experience with SharePoint.

Competencies

Candidates will be evaluated against the House of Commons Administration Competency Framework – Specialized Support

Outcome

Staff the position of Business Applications Support Officer on an indeterminate basis (permanent). Create a pool of potential candidates that may be considered to staff future vacancies for this position or for other similar and/or related positions on an indeterminate and/or determinate basis. Consideration may be given to candidates with other linguistic profiles.

Essential Information

• Accommodation Request: You are invited to email hr.rh@parl.gc.ca for support if there is any need for accommodation during any stage of the recruitment process.
• COVID-19 Vaccination Policy: Effective June 20, 2022, the requirement for all individuals to be fully vaccinated against COVID-19 in order to gain entry to the Parliamentary Precinct is being suspended. Please note, however, that the House of Commons reserves the right to reinstate the same or similar requirements at any time without further notice.
• Other preventative measures will continue to be taken to ensure health and safety during the recruitment process in response to the ongoing COVID-19 pandemic until further notice.
• Application Process: Please note that only applications submitted through our Career Portal will be accepted. Applications must be submitted no later than 11:59 p.m. (Eastern Daylight Savings Time) on Septemeber 5, 2022.