The Admin Processor is responsible for ensuring that high volume ‘simple’ transactions are processed within deadlines that meets HOOPP’s business needs. The incumbent will ensure that output meets established standards and follows defined procedures.
What you will do:
Entering data into HOOPP systems from Member-provided forms, emails and faxes, ensuring that established standards for quality are met through adherence to defined procedures.
Ensures member document completeness before entering information. In cases where the information is not filled out correctly, move the work to other queues or make outbound phone calls to alert members as to the deficiencies.
Create and align electronic cases using existing system tools and functionality.
Mails new forms to members as needed when information is not correct or needs to be signed.
Responsible for the identification of members or employers using electronic search functions from various Systems and Applications.
Review new and existing workflow cases electronically with the goal of initiating, assigning and determining the redirection of cases to the properly designated queues.
Works on specific administrative cases, updating member information, as required.
Performs special projects and additional duties as required. Recommends to Operations Support management, any changes, improvements, or solutions to problems pertaining to the imaging process.
Participates in training and supporting of new staff members and sectional training program activities.
What you bring:
High School diploma, college or university education preferred.
2 – 4 years general office experience, including experience in data entry and administration.
Ability to make simple calls to members to advise on incomplete forms, using company procedure to verify member identity.
Experience in working in an electronic/digital environment with exposure to computer systems, email, intranet, etc.
Proficient in MS Office.
Ability to take initiative and make decisions where appropriate and necessary, especially when required to assign cases.
Strong technical skills and ability to navigate multi-level admin systems
Proven interpersonal, communication, organizational, customer service, multi-tasking, prioritizing, filing and keying/data entry skills.
Team player that works cohesively within a team environment.
Attention to detail and accuracy.
Appreciation for confidentiality.