Job Overview

Location
Toronto, Ontario
Job Type
Part Time
Salary / Compensation
Details Not Provided
Date Posted
5 months ago

Additional Details

Experience
Entry Level (0 - 2 Years)

Job Description

Interac is on a fast growth path in a very demanding and rapidly changing payments ecosystem - and so is the evolution of our Fraud Operations team. Our Fraud Operations function is a high-paced 24x7 operation tasked with identifying real-time threats to Interac products and services, including INTERAC e-Transfer, International Remittance, INTERAC Online (IOP), and INTERAC Debit products. Through the careful analysis of high-risk transactions and working closely with financial institutions at partner organizations the Fraud Analyst will provide best-in-class fraud services to protect Canadians from real-time threats and resolve customer escalations to ensure a positive customer experience across all Interac products and services.

You’re great at…

  • Identifying emerging and changing fraud trends, helping highlight vulnerabilities which may result in new or revised fraud rules.

  • Monitoring queues in various fraud systems by reviewing alerts and applying appropriate actions based on established Fraud Management processes.

  • Monitoring Fraud Operations mailboxes to ensure external stakeholder inquiries are properly handled.

  • Identifying potential threats to the Interac brand by monitoring a customer-facing phishing mailbox, promptly escalating threats for takedown to minimize impact.

  • Monitoring fraud systems and escalating any system errors/issues without delay.

  • Providing support to the INTERAC e-Transfer Helpdesk by managing incoming tickets and resolving issues within specified SLA’s.

  • Leveraging enterprise data and available reporting to drive insights and inform decisions to meet or exceed agreed upon KPIs

Who are you?

  • You are a recent graduate or currently pursuing a University degree in Finance, Business Administration, Criminal Justice, or Information Technology or possess an equivalent combination of education and work experience.

  • You possess a keen interest in Fraud and/or Risk Management with a focus on financial crimes and are interested in the prospect of career growth in this area.

  • You can multitask and prioritize in a fast-paced environment, working autonomously or collaborating as part of a team.

  • You understand the importance of customer service principles and delivering a high quality of service to partner organizations.

  • You are highly analytical and maintain working knowledge of the Microsoft office suite of products, namely Excel

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