Interac is on a fast growth path in a very demanding and rapidly changing payments ecosystem - and so is the evolution of our Fraud Operations team. Our Fraud Operations function is a high-paced 24x7 operation tasked with identifying real-time threats to Interac products and services, including INTERAC e-Transfer, International Remittance, INTERAC Online (IOP), and INTERAC Debit products. Through the careful analysis of high-risk transactions and working closely with financial institutions at partner organizations the Fraud Analyst will provide best-in-class fraud services to protect Canadians from real-time threats and resolve customer escalations to ensure a positive customer experience across all Interac products and services.
You’re great at…
Identifying emerging and changing fraud trends, helping highlight vulnerabilities which may result in new or revised fraud rules.
Monitoring queues in various fraud systems by reviewing alerts and applying appropriate actions based on established Fraud Management processes.
Monitoring Fraud Operations mailboxes to ensure external stakeholder inquiries are properly handled.
Identifying potential threats to the Interac brand by monitoring a customer-facing phishing mailbox, promptly escalating threats for takedown to minimize impact.
Monitoring fraud systems and escalating any system errors/issues without delay.
Providing support to the INTERAC e-Transfer Helpdesk by managing incoming tickets and resolving issues within specified SLA’s.
Leveraging enterprise data and available reporting to drive insights and inform decisions to meet or exceed agreed upon KPIs
Who are you?
You are a recent graduate or currently pursuing a University degree in Finance, Business Administration, Criminal Justice, or Information Technology or possess an equivalent combination of education and work experience.
You possess a keen interest in Fraud and/or Risk Management with a focus on financial crimes and are interested in the prospect of career growth in this area.
You can multitask and prioritize in a fast-paced environment, working autonomously or collaborating as part of a team.
You understand the importance of customer service principles and delivering a high quality of service to partner organizations.
You are highly analytical and maintain working knowledge of the Microsoft office suite of products, namely Excel