Part-Time Fraud Analyst Job

Interac is on a fast growth path in a very demanding and rapidly changing payments ecosystem - and so is the evolution of our Fraud Operations team. Our Fraud Operations function is a high-paced 24x7 operation tasked with identifying real-time threats to Interac products and services, including INTERAC e-Transfer, International Remittance, INTERAC Online (IOP), and INTERAC Debit products. Through the careful analysis of high-risk transactions and working closely with financial institutions at partner organizations the Fraud Analyst will provide best-in-class fraud services to protect Canadians from real-time threats and resolve customer escalations to ensure a positive customer experience across all Interac products and services.

You’re great at…

• Identifying emerging and changing fraud trends, helping highlight vulnerabilities which may result in new or revised fraud rules.

• Monitoring queues in various fraud systems by reviewing alerts and applying appropriate actions based on established Fraud Management processes.

• Monitoring Fraud Operations mailboxes to ensure external stakeholder inquiries are properly handled.

• Identifying potential threats to the Interac brand by monitoring a customer-facing phishing mailbox, promptly escalating threats for takedown to minimize impact.

• Monitoring fraud systems and escalating any system errors/issues without delay.

• Providing support to the INTERAC e-Transfer Helpdesk by managing incoming tickets and resolving issues within specified SLA’s.

• Leveraging enterprise data and available reporting to drive insights and inform decisions to meet or exceed agreed upon KPIs

Who are you?

• You are a recent graduate or currently pursuing a University degree in Finance, Business Administration, Criminal Justice, or Information Technology or possess an equivalent combination of education and work experience.

• You possess a keen interest in Fraud and/or Risk Management with a focus on financial crimes and are interested in the prospect of career growth in this area.

• You can multitask and prioritize in a fast-paced environment, working autonomously or collaborating as part of a team.

• You understand the importance of customer service principles and delivering a high quality of service to partner organizations.

• You are highly analytical and maintain working knowledge of the Microsoft office suite of products, namely Excel