RTR Product & Services Analyst Job

As an Analyst, you will be a member of the Business Team managing the Canadian Real-Time Rails (RTR) Exchange. In this role, you will work with the business team to execute the mandate received from Payments Canada and help Interac deliver all related work and activities to the RTR Exchange on time and on budget. You will be a key product and services liaison between Interac’s Business, Operations, Technology, and Implementation Team as you help manage the RTR product roadmap, onboarding, delivery, and support stakeholder product usage, growth, and satisfaction targets.

We are looking for purpose-driven individuals with a successful track record of working in multi-disciplinary and cross-functional teams to organize initiatives and deliver business excellence. The role requires a strong analytical mindset to assess business needs and create use cases, functional requirements and document related processes. Analysis of product performance data is required to deliver on organizational performance standards. Payment’s experience is an asset.

You’re great at…

• Conducting product-related research and impact assessments to provide insights, and recommendations, and drive solutions for product development

• Assisting business team in managing onboarding/offboarding procedures and related documentation

• Assisting the Director with Market Sensing - Synthesize Research

• Tracking bi-weekly and monthly product performance and metrics

• Managing multiple tasks and priorities within aggressive timelines

• Develop product training materials and conduct user training exercises

• Reviewing Payments Canada’s policy documents and performing analysis to inform product impact

• Conceptualizing and driving improvements in collaboration with cross-functional teams

• Supporting RTR Exchange Roadmap development through a deep understanding of business objectives, knowledge of client requirements, and market research

• Supporting the management, maintenance, and update of the Service Catalogue

• Maintaining status reports of product enhancement initiatives.

• Documenting detailed requirements based on the client’s high-level functional requirements

• Collaborating with Technology, DevOps, and Architecture teams to execute Technical Build projects

• Supporting Product Functions including Product Analytics, Roadmap Development, Service Catalogue Management, Market Research, and Payments Canada’s Policy Reviews

Who are you?

• A Bachelor’s degree in business/science/technology or an MBA

• A minimum of 3 years of experience in Analyst or related function

• Working knowledge of Payments is a plus

• Ability to analyze product performance metrics to create detailed reports

• Ability to develop and monitor initiatives involving cross-functional teams

• Ability to deliver high quality documents, presentations and gain stakeholder buy-in

• Ability to deliver in accordance with User Stories, Process Maps, Use Case specifications, Data Requirements, Business Rules, and Mock-Ups

• Working competency in Confluence, Jira, and Microsoft applications including Excel, PowerPoint, and Visio

• Ability to understand trends, how they impact our roadmap, and how they drive innovation.

• Have excellent communication skills, both verbal and written, with the ability to deal at all levels of the organization and with external stakeholders.

• Possess strong analytical skills with the ability to break down problems into logical pieces.

• Navigate through conflicting priorities, turning ambiguity into clarity in a fast-changing environment.

• Demonstrate strong collaboration and influencing skills with the capability to drive integration and build solid organizational relationships.

• Have experience using data to inform decisions without succumbing to analysis paralysis

• Enthusiastic to learn a new, complex domain and have the humility to ask for help when needed