App Dev D365 Customer Engagement Consulting Associate Job

Job Overview

Calgary, Alberta
Job Type
Full Time
Salary / Compensation
Details Not Provided
Date Posted
1 year ago

Additional Details

Entry Level (0 - 2 Years)

Job Description

As an associate in the D365 Customer Engagement (CE) practice, you will actively participate in learning the D365 CE solutions, including Sales, Field Service, Customer Service, PSA and Marketing applications, and engage in the full cycle of software implementation. This will include working directly with clients, learning their business and gathering the requirements of a tailored, effective software solution.  Associates will have integral involvement in designing, building and documenting system enhancements, and then testing the results and training customer personnel in their use. 

The position begins with a 6-week investment in new hires in the form of a classroom training at our Denver office (virtually until COVID rules permit), where Associates are exposed to and immersed in the Dynamics 365 software and the RSM implementation methodology. Upon completion of that coursework, Associates will return to their home office where they will be assigned client project teams and begin contributing to our practice.

Learn more about our practice by visiting this site:


  • Perform business analyst functions

  • Engage in requirements gathering sessions with clients 

  • Assist in the creation of design documentation 

  • Hands on configuration of the application

  • Work with client to validate the solution

  • Assist with training

  • Perform ongoing support as needed

  • Work well with team members, clients, and other vendors 

  • Participate in the Agile and/or Microsoft SureStep Iterative Methodologies

Basic Qualifications:

  • Bachelor’s Degree in Accounting, Commerce, Information Systems, Industrial Engineering, Computer Science, or equivalent IT degree

  • General knowledge of Business Applications including ERP & CRM

  • Experience with modeling business processes and translating requirements into a business application

  • Excellent presentation and communication skills targeted to effectively present information to C-level management, public groups, and/or board of director

  • Excellent organizational skills, attention to quality, self-motivation, and a desire to succeed

  • Possess a professional presence suitable for direct client interaction by telephone or in person

  • Ability to interface with clients both in person and remotely

  • Advanced experience and demonstrated knowledge of Visio, Microsoft Project, and Microsoft Office suite

  • Ability to learn new business processes or applications very quickly

  • Ability to express ideas clearly, concisely in understandable form, both orally and in writing

  • Ability to establish and maintain effective working relationships

Preferred Qualifications:

  • Demonstrated ability to take initiative and work in a self-directed manner and develop strong working relationships with clients

  • Relevant, hands-on work-related experience working in a team environment

  • Desire to learn and grow

  • Strong organizational, writing, interpersonal and communication skills, attention to details, ability to multi-task and meet deadlines

  • Experience with Scribe a plus 


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