App Dev D365 Customer Engagement Consulting Associate Job

As an associate in the D365 Customer Engagement (CE) practice, you will actively participate in learning the D365 CE solutions, including Sales, Field Service, Customer Service, PSA and Marketing applications, and engage in the full cycle of software implementation. This will include working directly with clients, learning their business and gathering the requirements of a tailored, effective software solution.  Associates will have integral involvement in designing, building and documenting system enhancements, and then testing the results and training customer personnel in their use. 

The position begins with a 6-week investment in new hires in the form of a classroom training at our Denver office (virtually until COVID rules permit), where Associates are exposed to and immersed in the Dynamics 365 software and the RSM implementation methodology. Upon completion of that coursework, Associates will return to their home office where they will be assigned client project teams and begin contributing to our practice.

Learn more about our practice by visiting this site: https://digital.rsmus.com/microsoft.html

Responsibilities:

• Perform business analyst functions

• Engage in requirements gathering sessions with clients 

• Assist in the creation of design documentation 

• Hands on configuration of the application

• Work with client to validate the solution

• Assist with training

• Perform ongoing support as needed

• Work well with team members, clients, and other vendors 

• Participate in the Agile and/or Microsoft SureStep Iterative Methodologies

Basic Qualifications:

• Bachelor’s Degree in Accounting, Commerce, Information Systems, Industrial Engineering, Computer Science, or equivalent IT degree

• General knowledge of Business Applications including ERP & CRM

• Experience with modeling business processes and translating requirements into a business application

• Excellent presentation and communication skills targeted to effectively present information to C-level management, public groups, and/or board of director

• Excellent organizational skills, attention to quality, self-motivation, and a desire to succeed

• Possess a professional presence suitable for direct client interaction by telephone or in person

• Ability to interface with clients both in person and remotely

• Advanced experience and demonstrated knowledge of Visio, Microsoft Project, and Microsoft Office suite

• Ability to learn new business processes or applications very quickly

• Ability to express ideas clearly, concisely in understandable form, both orally and in writing

• Ability to establish and maintain effective working relationships

Preferred Qualifications: 

• Demonstrated ability to take initiative and work in a self-directed manner and develop strong working relationships with clients

• Relevant, hands-on work-related experience working in a team environment

• Desire to learn and grow

• Strong organizational, writing, interpersonal and communication skills, attention to details, ability to multi-task and meet deadlines

• Experience with Scribe a plus 

In accordance with applicable law and RSM policy, prospective hires will be required to demonstrate that they have been fully vaccinated for COVID-19. If not vaccinated for COVID-19 they must qualify for an accommodation to this vaccination requirement or participate in testing.    

You want your next step to be the right one. You’ve worked hard to get where you are today. And now you’re ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you’ll move quickly along the learning curve and our clients will benefit from your fresh perspective.