1. Deliver stellar quality customer service interactions to our internal and external customers to exceed their expectations and create a positive experience.
2. Provide what was promised, dependably and accurately and in a timely manner. Make our clients feel like they are #1 priority.
3. Take ownership of solving a customer’s problem promptly; use all available resources to achieve the best outcome.
4. Provide caring and individual attention to customers; promptly acknowledge customers’ emotions; treat each customer with respect; pays attention to details; actively listen to internal and/or external customers to understand and anticipate their needs and to create value.
Performs daily processing of all aspects of registered plans including the following: