Workload Coordinator Job

Note: ​This role is permanent full-time, with a minimum of 35 hours/week for the Evening Shift: 4pm to 11pm, 5 nights/week from Monday to Friday.

Who are we?

Our purpose is to provide safe, reliable, sustainable energy that fuels people's quality of life. We deliver the energy people need and want—to heat their homes, to keep their lights on, to keep them mobile and connected.

We welcome new team members where everyone is committed to helping each other get the job done, while feeling valued and appreciated for your efforts. We are guided by our values of Safety, Integrity, Respect, and Inclusion. These values help us to establish trust with our people, customers, and the communities we serve across the Outaouais. We believe strongly in supporting the communities where we live and operate—by giving back and contributing to their strength and vitality.

Interested in exploring an opportunity at Gazifere? We would love to hear from you - apply today!

What You Will Do

• Respond professionally to customer service and emergency calls

• Listen and assess customer needs and follow-up as requested

• Complete data entry for service and emergency calls

• Distribute, issue and monitor service requests to operations teams, locators and service contractor and, initiate an investigation on the calls when necessary

• Perform various administrative tasks

• Manage different IT systems

• Act as a reference for requests from Customer Service Representatives

You are the person we are looking for if you have to offer the following:

• High School diploma or equivalent

• Bilingual (English and French) with excellent oral and written communication skills.

• Proven strong work ethic while under pressure with minimal direction, and capable of managing priorities and stress

• Excellent organizational skills with an ability to multi-task and prioritize

• Strong communication skills with the ability to speak professionally with internal and external customers

• Professional, resourceful, and initiative-driven

• Good knowledge of IT software

• Previous dispatch experience is an asset.