Senior Director - Office of the CRO Job

Job Overview

Toronto, Ontario
Job Type
Full Time
Salary / Compensation
Details Not Provided
Date Posted
2 months ago

Additional Details

Extensive Exp. Required (9+ Years)

Job Description

Why you’ll love working here:

  • high-performance, people-focused culture

  • our commitment that equity, diversity and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves

  • learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth

  • competitive, 100% company-paid extended health and dental benefits for permanent employees with recent additions to promote inclusive coverage to a diverse employee population. These recent additions include gender affirmation and fertility drug and treatment coverage

  • membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security

  • access to an annual wellness reimbursement program for health and wellness-related expenses for permanent employees

  • virtual fitness, yoga and meditation classes, nutritional consultations and wellness seminars

  • we offer a hybrid flexible work model that embraces remote work in Ontario for eligible roles

  • the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Job Summary:

Reporting to the Chief Risk Officer, the Senior Director provides strategic guidance and support to the leadership team in R&IA (R&IA) while carrying out duties relating to the effective governance and performance of the R&IA function. This role is a key liaison with the Executive Team and the divisions. The Senior Director facilitates and enables the completion of key projects, communications, reports, and other activities that support the mandate of the CRO. The Senior Director is a key point of contact for all matters directed to the Office of the CRO.

What you will do:

Strategic Planning

  • In consultation with the Chief Risk Officer, lead and operationalize HOOPP’s three-year strategic planning process for R&IA. Contribute to the development and execution of R&IA’s divisional strategy.

  • Undertake a full analysis and evaluation of all R&IA planning projects, identify priorities, and recommend initiatives as required to keep strategic initiatives on track and moving forward.

  • Facilitate group and individual discussions at strategic planning meetings, and identify, develop, and drive key cross-functional strategies.

  • Build strong relationships across the division and organization to enhance connectivity on key strategic initiatives.

  • Deliver quarterly analysis of R&IA’s progress in achieving strategic objectives to the Chief Risk Officer and Executive team, setting out rationales for variances, and recommending modifications to plans.

  • Design and lead regular strategic planning sessions with R&IA leaders.

  • Prepare materials for presentation to and discussion with the Board of Trustees, its Committees, and the Executive Team, as needed

  • Ensure appropriate metrics are in place to measure performance and progress towards strategic goals, progress relative to major initiatives as well as progress on action plans resulting from the Annual Risk Report and R&IA’s divisional risk register.

  • Develop, monitor, and communicate R&IA metrics and key performance indicators to measure the value of R&IA.

  • Track the progress of the annual strategic plan and re-align priorities as needed.

  • Lead the annual scorecard planning and performance evaluation process for R&IA’s divisional scorecard, working closely with the CRO, Finance and all R&IA leaders.

  • Lead the annual review and development of the standardized risk metric for inclusion in all divisional scorecards, working closely with R&IA leaders and negotiating division-specific objectives as may be required with divisional scorecard leads. Lead the process to provide R&IA’s feedback to divisions on their self-assessments relative to the risk metric in divisional scorecards, engaging R&IA leaders as required.

Committee Presentations/Meetings

  • Plan and execute on executive committees, providing advice on R&IA issues as they arise and participating in multiple management discussions and deliberations.

  • Design, document, and prepare materials to present and articulate the viewpoints of the CRO and R&IA Executives, as needed and with respect to issues and topics within the incumbent’s mandate, for a variety of senior executive and Board committees

  • Attend committee meetings to lead presentations, report on action items, speak to materials, document action items, record and follow up on any requests, and provide input and insights/context to discussions.

  • Execute, oversee, and follow up on requests coming from the CEO, CRO, other R&IA executives, Trustees, or their advisors in relation to matters raised in such meetings that are within the purview of the incumbent.

  • Ensure that presentations have been socialized as needed within R&IA and with all divisions, and work directly with committee secretaries and the Board Secretary on materials and timelines

Project Management

  • Direct and complete R&IA-related work on behalf of the CRO to improve efficiency, quality, and outcomes of the R&IA division and to address action items raised in the Annual Risk Report and R&IA’s divisional risk register.

  • Provide recommendations to the CRO and other R&IA executives around risk management divisional practices, Board and Committee reporting, and divisional planning and budgeting based on meetings with multiple stakeholders; requires the incumbent to evaluate between often competing viewpoints and priorities.

  • Lead and facilitate key strategic initiatives on behalf of the CRO and R&IA leadership team.

  • Oversee, plan, facilitate and ensure the completion of R&IA-sponsored projects for the Board, Committees of the Board, and R&IA Executives through the effective management of stakeholders, timelines, budgets, and resources.

Reporting & Communications

  • Succinctly and insightfully articulate thoughts and ideas into presentable and actionable documents and reports.

  • Oversee the annual review and production of risk management content for the MD&A, coordinating content with R&IA leaders, and engaging with Finance, Investment Management, and CPA. .

  • Act as the primary point of contact for Government Relations for speaking notes for the CEO/CRO on specific issues or stakeholder meetings.

  • Partner with Legal Services & Governance to coordinate and facilitate R&IA response on regulatory matters and consultations

  • Partner with Communications and Public Affairs to lead R&IA’s contribution to and review of materials for town halls, stakeholder updates, employee communications, and information to be posted on

Budgeting & Operations

  • Work closely with the CRO, R&IA leaders, and Finance to lead the budget process for R&IA. Regularly review R&IA budgets and forecasts, adjust, conduct, and oversee additional research/costing requested by the CRO

  • Lead the budgeting process for R&IA by reviewing and making recommendations on expenses such as headcount, incentives, consulting, travel, research, and line-specific items

  • Develop, review, update, and maintain policies for R&IA relating to the efficient operation of the function including policies related to Human Resources, Finance, and Risk


  • Direct cross-functional teams and working groups and provide mentorship, development, and coaching.

  • Exercise authority through influence across networked relationships, implement change, and standardize processes in an ever-changing landscape.


  • Provide direction to others on behalf of the CRO with minimal oversight

  • Identify and escalate complex problems affecting R&IA . In undertaking this accountability, identify, escalate (to the CRO/ExT as appropriate), and recommend course of action with regard to any issues that arise that could have reputational or governance repercussions for HOOPP.

  • Other duties and projects as assigned to maximize the CRO’s time and eliminate any bottlenecks to the efficient operation of R&IA.

What you bring:

  • A Bachelor’s degree

  • Risk, Internal Audit or a CPA designation is considered an asset

  • Demonstrated ability to interpret and explain complex R&IA practices and strategies

  • A minimum of 10 years in a senior role with experience in project management, communications, Risk or Internal Audit and/or operations.

  • Experience in managing relationships with senior executives (up to and including the CEO and Board) and various divisions including Investment Management, Legal Services & Governance, Finance, Human Resources, and IT;

  • A strong track record of creating positive relations and collaborative relationships with internal and external stakeholders to ensure trust and confidence in the R&IA function

  • Excellent written and verbal communication skills are essential

  • Excellent knowledge of and experience with Word, PowerPoint and Excel is essential

  • Proactive planning skills developed through consistent career progression. Must be exceptionally strategic but also possess an ability to be hands-on, capable of dealing with the complexities of an organization that deals with a wide range of stakeholders.

  • Strategic and independent thinker able to make decisions in ambiguous situations

  • Professional maturity and demonstrated experience working with a diversity of stakeholders and upholding values of equity and inclusion.

Similar Jobs


This website uses cookies to ensure you get the best experience on our website. Cookie Policy