Why you’ll love working here:
high-performance, people-focused culture
our commitment that equity, diversity and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth
competitive, 100% company-paid extended health and dental benefits for permanent employees with recent additions to promote inclusive coverage to a diverse employee population. These recent additions include gender affirmation and fertility drug and treatment coverage
membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security
access to an annual wellness reimbursement program for health and wellness-related expenses for permanent employees
virtual fitness, yoga and meditation classes, nutritional consultations and wellness seminars
we offer a hybrid flexible work model that embraces remote work in Ontario for eligible roles
the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers
Reporting to the Manager, Plan Operations Risk Management, Specialist, Plan Operations Risk Management (“Specialist”) is responsible for ensuring a consistent standard of quality is present in Plan Operations services and processing. The Specialist will primarily conduct quality reviews on a sample of cases to provide assurance on services and processing, as well as benefit calculation accuracy. The Specialist will support the Plan Operations Risk Management team in identifying issues, root causes and trends with respect to quality reviews.
Also, the Specialist will contribute to HOOPP’s overall risk management framework. This includes supporting access administration, providing audit support and assisting with other risk management activities.
The Specialist will be a key contributor to the creation and promotion of a risk culture within Plan Operations.
What you will do:
Quality Assurance Reviews
Assist in the selection of cases to sample
Use established high-risk criteria to select cases for review
Ensure sample sizes contain sufficient variation/diversity
Monitor sample sizes in relation to population sizes and overall risk
Conduct quality reviews on a sample of cases
Assist in the creation and maintenance of quality review checklists and reference material (i.e., training documents) for sample review as required, based on a comprehensive understanding of applicable services, processes, pension rules and risks.
Apply quality review checklists on a sample of completed cases to ensure overall accuracy and quality of member files
Identify, analyse, and synthesize data to identify quality issues
Ensure quality reviews are conducted accurately, timely and in accordance with HOOPP’s Quality Review procedures
Assist in the reporting of quality review results
Perform root-cause analysis on quality review issues identified, collaborate with other Plan Operations areas to research issues as required
Evaluate and write-up findings/observations based on risk, impact, and type of finding/observation in an accurate and concise manner
Prepare statistics reports summarizing reviews performed, issues and other findings identified as well as any historical trending as applicable
Provide recommendations for corrections (in accordance with applicable corrections policies), where applicable
Risk Management and Compliance
Contribute and support Plan Operations Risk Managements team objectives, within the scope of the position. This may include, but is not limited to:
Access administration support (using iMast system): assist in regular provisioning of Insight access and engaging stakeholders to understand access requests (as necessary). Also, it may include performing and documenting the execution of access control activities and analyzing access reports/data prior to the introduction of enhanced system functionality.
Audit Support: assist in the preparation/updates of process narratives for the use of internal/external auditors. Coordinate and liaise with business areas and auditors to ensure that the information requested by auditors is provided in an accurate and timely manner.
Assisting with the process and/or risk and control documentation
Participating in team meetings, training, and events
Performing additional tasks/projects, within the scope of the position, as required
Remaining current on HOOPP’s programs and services through ongoing training, willing to expand skill sets in the areas of quality assurance and risk management and having a continuous improvement mindset
What you bring:
University degree or Community College diploma and/or a combination of equivalent training, education, and experience
Pension Plan Administration Certificate (PPAC) and/or Certified Employee Benefit Specialist Program (CEBS) and/or Registered Retirement Analyst program (RRA)
Prior experience in the pension industry, pension plan administration and knowledge of pension-related legislation and regulations
Strong understanding of Microsoft applications (Excel, Word, PowerPoint). Excel proficiency in the use of formulas and macros.
Experience with HOOPP or external administration software applications is preferred
Excellent attention to detail, analytical, logical and problem-solving skills
Team player with good interpersonal, oral, and written communication
Excellent organizational and interpersonal skills and a high degree of independence and initiative
Strong judgment, critical thinking, and technical data mining skills
Effective verbal and report writing communication skills
Excellent time management and organizational/multi-tasking skills are required
Ability to work under pressure with multiple deadlines and deliverables
High sense of ownership and personal growth mindset
Bring positive, optimistic, and helpful energy to the team
Ability to work effectively with multiple stakeholders and influence without direct authority