e-Commerce Team Member - Mariano's

Select and gather products for customers’ on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers’ on-line orders, process coupons, and payment, and deliver and load orders to cars when customers arrive at the store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions:

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones
• Initiate and complete selection process for customers’ on-line orders
• Read and follow directions given in the note section
• Ensure quality and freshness of all items chosen
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Retrieve each customer’s order from all staging locations and ensure order accuracy
• Process the orders through the point of sale (POS) system
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Scan and bag orders on the go while following all bagging standards
• Communicate any substitutions or exceptions to customer’s order at time of pick-up
• Load order into customers’ cars
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
• Perform required opening and closing procedures
• Learn and adapt to new and improved processes
• Assist in training new e-Commerce team members
• Meet/exceed productivity standards
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications:

• Effective communication skills
• Basic knowledge of computers
• Basic math skills (adding and subtracting)
• Ability to work without supervision
• Ability to read shelf tags
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
• Ability to stand for extended periods of time and walk constantly
• Ability to stoop, kneel or crouch several times per hour

Desired Previous Job Experience:

• Experience as a cashier
• Experience in a production-oriented environment
• Experience in a warehouse environment
• Experience stocking shelves