Customer Experience Manager - Michaels

Major Activities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards;  hold the team accountable for store conditions and results
• Ensure all front end policies and procedures are followed;  achieve your KPI’s and manage your team to achieve their role KPI’s
• Plan and lead the execution of the class and in-store events in accordance with the Company program
• Lead the Omnichannel processes
• Manage and execute shrink and safety programs
• Train, observe and coach customer experience team (sales floor and cashier) to achieve results, participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
• Serve as Manager on Duty (MOD) 
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
• Acknowledge customers, help locate the product and provide solutions 
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
• Manage and execute the shrink and safety programs
• Cross-trained in Custom Framing selling and production    
• Other duties as assigned