Customer Experience Manager - Michaels

Job Overview

Location
Chicago, Illinois
Job Type
Part Time
Salary / Compensation
Details Not Provided
Date Posted
1 year ago

Additional Details

Experience
Some Exp. Required (2 - 5 Years)

Job Description

Major Activities

  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards;  hold the team accountable for store conditions and results
  • Ensure all front end policies and procedures are followed;  achieve your KPI’s and manage your team to achieve their role KPI’s
  • Plan and lead the execution of the class and in-store events in accordance with the Company program
  • Lead the Omnichannel processes
  • Manage and execute shrink and safety programs
  • Train, observe and coach customer experience team (sales floor and cashier) to achieve results, participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
  • Serve as Manager on Duty (MOD) 
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
  • Acknowledge customers, help locate the product and provide solutions 
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
  • Manage and execute the shrink and safety programs
  • Cross-trained in Custom Framing selling and production    
  • Other duties as assigned

Similar Jobs

Part Time
Part Time
Full Time
Part Time

Cookies

This website uses cookies to ensure you get the best experience on our website. Cookie Policy

Accept