Driver's License Examiner - Serco Sudbury

Position Description

If you enjoy working with the public in a high-energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.

You will be part of a professional team that supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.

Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!  

Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable, and professional manner.

*This is a “term” position.  Your employment will commence upon completion of background checks and the agreed-upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.

You will be part of a team that works closely with the customer and other Serco teams that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills, and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations, and safe driving practices.

You will provide examination results and details regarding errors, as well as areas requiring improvement, and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customers and providing the Ministry with excellence in customer care.

In this role, you will:

• Evaluate the driving abilities of driver’s license light vehicle applicants at the G2 and G levels.
• Evaluate the driving ability of applicants at the M2, M, and controlled class (ABZ) level, if qualified and required.
• Conduct road tests for those requiring special needs or for those with disabilities.
• Provide grade of the road test, license information, and resolve licensing issues.
• Provide information and assistance related to Driver Examination services.
• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licenses.
• Completes three-point verification by verbally confirming the candidate's full name, full Date of Birth, and full Address.
• Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.
• Review information and determine test requirements.
• Ensure the fair and proper conduct of examinations.
• Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s license applicants.
• Provide examination results and complete evaluation forms for assessments.
• Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.
• Attends travel points to provide testing and licensing services, where applicable.
• Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.  

Qualifications

To be successful in this role, you will have:

• Intermediate-level computer skills in Microsoft Office.
• Touch-typing and data entry.
• Must hold a valid Ontario Class G driver’s license.
• Must have at least four years driving experience, verified based on “date first licensed” indicated on the Ontario driver’s license.
• Must hold a valid Class M and/or controlled/commercial class driver’s license, if applicable.
• Must have and maintain an acceptable driving record- no more than four demerit points and three violations at all times during employment as a Driver Examiner.
• Thorough knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation.

Additional desired experience and skills:

• 1-4 years of customer service experience in a service environment.

***Employee's hours vary based on customer demand and location’s operating hours.

***This position may require extended shift hours including evenings and possibly Saturday and Sunday hours (depending on location) during certain periods of the year when DriveTest Centre volume is higher.

***This position requires the attendance of a formal training session, which includes classroom instruction with experienced and qualified trainers and on-the-job shadowing at a DriveTest Centre facilitated by a coach. If you are unsuccessful at any stage of the training, your employment will end effective immediately.

If you are interested in supporting and working with our Customer Service professionals and a passionate Serco team- then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!  

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has approximately 8,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect, and support them throughout their career at Serco. We invite you to become part o