Part time Beauty Boutique Expert

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, and keep the customer at the center of everything you do.

Why this role is important?

SUMMARY:

To maximize sales of beauty products and services sold by Shoppers Drug Mart to customers by providing information, advice, application, counsel, and instruction, while achieving excellence in sales and customer service.

DUTIES & RESPONSIBILITIES:

Sales Expectations

Maximizes sales and awareness of promotional programs

Identifies customers’ needs and sells through demonstration and education

Possesses a “selling is fun” attitude

Promotes sales of beauty products; provides information on new or existing products and services; conducts demonstrations

Promotes sales by encouraging customers to participate in the PC Optimum program

Introduces and promotes “beautyBoutique.ca” to customers

Ensures prestige and derm brands are tracked and that daily targets are achieved

Seeks out development such as through workshop/education sessions to ensure product knowledge is current

Introduces and promotes Assisted Selling to customers

CUSTOMER SERVICE

Promote a positive environment for customers and coworkers

Provides superior customer service, consultations, demonstrations, etc. (ie. make-up applications, skincare consultations, and fragrance demonstrations)

Builds customer loyalty through follow up and repeat business

Resolves customer complaints within guidelines

Uses tools and resources provided to demonstrate expertise, build customer loyalty, and grow sales. These tools include but are not limited to: beautyRX Derm Tools: Moisture Checker and Video Microscope, • Assisted Selling and eClienteling through iPad, vendor or corporate gift with purchase items, PC Optimum points program, samples, corporate offers, Cosmetics and Makeup Brushes for application on Customers, etc.

Actively uses eClienteling to provide superior customer service and maximize sales, and to help reach department targets on all eClienteling metrics

Actively promote and book appointments for in-Store events

OPERATIONS

Exhibits and promotes the company’s products and services and provides information to interested parties

If Beauty Expert is a specific brand captain, ensures they attend appropriate vendor schools

Attends workshop/education sessions and learns through other online offerings to ensure product knowledge is current and up to date ie. SDMU, vendor schools, cosmetics web-based training, YouTube, etc.

Adheres to Cosmetics Operating Standards

Completes all required sales tracking forms

Implements eClienteling functions as a daily practice to support sales

Demonstrates a professional image, including clean and complete image guidelines, uniform as outlined in Store Standards with name badge, and full makeup-wearing only cosmetic and fragrance brands that Shoppers Drug Mart sells

Utilizes Derm Centre (if applicable) when conducting Skin Care Demonstrations and consultations aiming to achieve “3” per eight-hour shift or “1” per four-hour shift.

Adheres to image/uniform guidelines and wears a pager or headset at all times (if applicable).

GENERAL

Complies with all health and safety regulations

Complies with all store policies and procedures

Complies with loss prevention policies and procedures and ensures they are executed in the department

Acts professionally at all times

Perform other duties as required

QUALIFICATIONS

Planning, Judgment, and Decision Making

Independent thinking and decision – making when dealing with customer issues and devise appropriate solutions

Selling skills in Cosmetics/ luxury goods

EXPERIENCE

Proven consultative skills to provide information, advice, and guidance to customers on Shoppers Drug Mart beauty products and services

Selling experience with a proven track record

Good knowledge of various beauty products and services available

Ability to conduct sit down makeup and skincare consultations and demonstrate the application

Strong communication skills to make presentations, instruct individuals and groups on the use of cosmetics

Commitment to providing excellence in customer service

Punctual and reliable

Customer service oriented

Comfort level learning and implanting daily usage of the in-store tools and applications (ex: iPad, derm tools)

WORKING CONDITIONS

Ability to work flexible shifts which may include nights and weekends

Ability to work in a fragrance filled environment

PHYSICAL REQUIREMENTS

Ability to lift up to 50 pounds

Ability to climb the ladder

Ability to bend and stretch to stock shelves

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand.   Benefit from a purchase discount program, flexible and varied schedules, competitive pay, and online learning through SDMU.

Take ownership of your work and find more ways to care about your patients, co-workers, customers, and community.

Associate-Owners in the Shoppers Drug Mart network recognizes Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.