Customer Solution Associate at HPE

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers, and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company, and the industry. Some people call it an obsession, we call it a way of life.

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Our new innovative IT services organization is HPE PointNext.  We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

The Team:

The BLAST (Business Level Application Support team) performs L0 & L1 technical troubleshooting for all GSD users. This team works 24*7 supporting worldwide users.

Your Role:

Provide professional solutions to the company end-users, dealers, and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives, and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.

Job responsibilities:

• Day-to-day query handling
• Troubleshooting Skills
• Coordinating with Various support teams(IT/GBS/Business SME)
• Generate Daily reports
• Elevating SD/IM tickets with IRC
• Monitoring UMC room
• Handling SR Dash Chat/Telephone Queries
• Query resolution and reply to client emails
• Tracking & Maintaining data
• Meeting customer demands ( Turnaround Time & Accuracy parameters)
• Participating in business calls with clients
• Analyzing root causes and resolving
• End to End process understanding, perspective, and performing the role
• Educational Qualification: Undergraduate degree in Computer science background

Desired Skills:

• Good communication skills, both oral and written
• Should be comfortable with MS-Office
• Should have had experience working in troubleshooting applications, handling customers.
• Email etiquette
• Willingness to work 24*7

We offer:

• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development

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HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status