Lead Process Trainer- Outbound Process

• Engage and influence units in driving Training and Development initiatives.
• Engage units to co-create Training and Development programs/plans.
• Design, plan and execute specific unit requirements including domain and skill certification.
• Roll out and drive training need analysis.
• Facilitate scheduled and Adhoc training delivery.
• Support customization of modules as per the unit’s requirements.
• Identify and coordinate with vendors/institutes to provide external training programs as per the unit’s requirement.
• Drive and support MDP initiatives.
• Provide inputs for the development/enhancement of modules.
• Ability to support multiple project rollouts.
• Ensure client satisfaction, leading to high scores in VOC.

Contact: PriyaS5@hexaware.com