Lead Process Trainer- Outbound Process

Job Overview

Location
Navi Mumbai, Maharashtra
Job Type
Full Time
Salary / Compensation
Details Not Provided
Date Posted
1 year ago

Additional Details

Job Description

  • Engage and influence units in driving Training and Development initiatives.
  • Engage units to co-create Training and Development programs/plans.
  • Design, plan and execute specific unit requirements including domain and skill certification.
  • Roll out and drive training need analysis.
  • Facilitate scheduled and Adhoc training delivery.
  • Support customization of modules as per the unit’s requirements.
  • Identify and coordinate with vendors/institutes to provide external training programs as per the unit’s requirement.
  • Drive and support MDP initiatives.
  • Provide inputs for the development/enhancement of modules.
  • Ability to support multiple project rollouts.
  • Ensure client satisfaction, leading to high scores in VOC.

Contact: PriyaS5@hexaware.com

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