Senior Customer Success Manager

About our Ideal Senior Customer Success Manager:

You are a sharp, experienced CSM who is passionate about learning about and helping our clients by providing exceptional service, support, and training. Your communication skills are exceptional, as are your organizational ones. You do not hesitate to pick up the phone to get a client on the line. You like to problem-solve. You have a keen eye for spotting upsell opportunities. You live and breathe customer service.

You have experience in a similar role at a tech company and love learning new things. You have innovative ideas and the know-how to put them into action. You enjoy working in a close-knit team environment.

What We Offer Our Employees:

Prevue is proud to be a casual work environment located just steps from Burrard Station in Downtown Vancouver. We work hard and always take time to celebrate our successes as a team. In 2020, our team retreats included an all-inclusive resort in Cabo, Mexico, and a weekend in Whistler (including Scandinave spa, whitewater rafting, golf, bungee jumping, ziplining, and gourmet dining) with the entire team and their +1s. Learn more about our corporate culture on our Instagram @prevuehr. Competitive pay commensurate with experience.

Other great benefits that we offer include:

• Full medical, dental & extended health
• Cell phone plan
• Casual office
• Gym membership
• RRSP/TFSA matching program
• Beer and wine on Fridays
• Educational allowance

Responsibilities:

• Renew accounts in a timely manner, hitting renewal targets
• Provide support to Customer Success Team
• Perform online workshops with marquee clients
• Perform Zoom training, benchmarking development, and check-in sessions
• Keep accurate notes in CRM of your portfolio of accounts
• Looking for upsell opportunities to pass back to sales reps
• Monitoring personnel movement within your portfolio to ensure that we train all new employees
• Provide loyalty check-ins
• Customer onboarding and training

Required Skills and Experience:

• 4+ years of customer success experience, preferably in a similar role at a SaaS company
• Work well with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Sense of urgency and tenacity
• Excellent command of the English language
• Exceptional organization skills
• You can effectively cope with change, finding ways to advance work and projects
• Hubspot or other CRM experience is considered an asset

About Prevue

Prevue HR is more than a software company. We are a group of individuals who challenge each other to do better, are passionate about helping companies hire more effectively, and who work hard and play hard.

Prevue is a leading provider of job-fit compatibility assessments that helps companies create high-performing teams by understanding what drives their employees. With over 20 years of assessment experience and 10+ million candidates assessed, our predictive tools enable people to establish the likelihood of success in an employment position.

If this sounds like you, we invite you to apply now. Please note as part of our application process, you may be asked to take a technical and non-technical assessment.

If this sounds like you, we invite you to apply now.