Customer Service Representative Job

Bausch Health Canada is the international head office of Bausch Health Companies, one of the fastest-growing international pharmaceutical companies dedicated to bringing quality health and wellness products to all Canadians.

Our team manufactures and markets a wide variety of pharmaceutical and health products that are distributed in pharmacies, healthcare practices and hospitals across the country.

At Bausch Health, we invest in our employees and we believe in the importance of cultivating performance and outdoing ourselves in finding new and better solutions with the aim of responding innovatively and effectively to current needs.

Our Company:

Bausch + Lomb, a division of Bausch Health Companies Inc. (NYSE: BHC) (TSX: BHC.TO), is solely dedicated to protecting and enhancing the gift of sight for millions of people around the world – from the moment of birth through every phase of life.  Our mission is simple yet powerful: Helping you see better to live better.

The company is one of the best-known and most respected healthcare brands in the world, offering the widest and finest range of eye health products including contact lenses and lens care products, pharmaceuticals, intraocular lenses and other eye surgery products.

Our highest priority is the well-being of the people we serve. By listening to our customers and patients, constantly honing our innovation edge, by executing with integrity and excellence, we strive to earn the trust of our partners and stakeholders.

Over the last 167 years, Bausch + Lomb has become a global hallmark for innovation and quality.  Our talented and motivated colleagues work relentlessly to invent new materials, engineer new technologies, and ultimately bring new innovations to help people see better to live better.

Primary Responsibilities:

Key areas of responsibility include:

• Enter customer orders by phone, email, fax, and EDI
• Respond to customers requests regarding the follow-ups on their orders, returns, backorders, and out of stock inventory
• Reconciliation of consignment inventory located at hospitals & clinics, and proceeds with necessary follow-ups with the sales representatives and customers
• Processing consignment audits as required
• Process credits, issue invoices and authorize returns
• Coordinate deliveries with the distribution center, track, and research deliveries
• Build and maintain strong relationships with internal stakeholders (marketing, customer service, sales)
• Work closely with the sales team to ensure that sales objectives are met
• Daily follow-ups on all open lines and open order report
• Entering product inquiries in SFDC
• Effective use of technology and software to respond to customers quickly and accurately
• Report adverse events and special safety situations immediately after their reception to the pharmacovigilance department as per current SOPs.

Qualifications:

• Minimum 5 to 7 years of experience in a similar position
• Very strong verbal and written communication skills in both English and French.
• Familiar with SAP (S/4 Hana), SFDC and EDI systems an asset
• Self-motivated and can project a positive attitude even under pressure
• Ability to work quickly and efficiently without compromising the quality of service, in a positive way
• Attentive to details and rigorous
• Flexible schedule if work requires overtime