Pega Associate - Projects

Gig Overview

Location
, West Bengal
Gig Type
Full Time
Salary / Compensation
Details Not Provided
Date Posted
2 months ago

Additional Details

Gig Description

Responsibility:

  • Stakeholder Management Communication with Business users related to resolving queries obtain clarifications and providing updates.
  • Setup Business bridge calls to update the status of Critical incidents, Outages.
  • Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.

Service Management:

  • Responsible for the project tasks assigned.
  • Initiate escalation procedure for incidents based on the agreed-upon timelines and tracks it to closure.
  • Manage queue effectively and allocate tasks to the team based on an allocation plan.

Service Tracking:

  • Ensure assigned tasks are completed within targets set (the tasks include incidents service requests identified problems Operational changes enhancements etc).
  • Conduct peer reviews and ensure the quality of deliverables.

Service Execution:

  • Comply to defined process during task execution (including problem management KEDB management etc).

Knowledge Management:

  • Contribute and participate proactively in knowledge sharing sessions.
  • Provide complete KT to support teams before any production release.

People Management:

  • Manage and mentor the mentees (team).
  • Provide inputs for the development of a learning plan for the team.
  • Act like a buddy for new hires.
  • Shares recommendation towards Performance management and recognition of team members.
  • Contribution to Org Initiatives.
  • Adhere to Organization policies and procedures.
  • Participate in project and organization initiatives led by the Delivery leadership.
  • Contribute new ideas and innovative approaches at work including CSI themes.
  • Collate data and provide inputs for reporting requirements.
  • Business Development and Customer Relationship Management.
  • Participate in customer meetings and provide project updates.

Account Operations:

  • Perform task estimation, guide the service analyst on estimation.
  • Coordinate shift operations and logistics.
  • Participate in audits as necessary.

Must-Have Skills:

  • Business Rule Development in Pega
  • Pega UI Development
  • PEGA BPM Process Modeling
  • Advent Geneva

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