Pega Associate - Projects

Responsibility:

• Stakeholder Management Communication with Business users related to resolving queries obtain clarifications and providing updates.
• Setup Business bridge calls to update the status of Critical incidents, Outages.
• Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.

Service Management:

• Responsible for the project tasks assigned.
• Initiate escalation procedure for incidents based on the agreed-upon timelines and tracks it to closure.
• Manage queue effectively and allocate tasks to the team based on an allocation plan.

Service Tracking:

• Ensure assigned tasks are completed within targets set (the tasks include incidents service requests identified problems Operational changes enhancements etc).
• Conduct peer reviews and ensure the quality of deliverables.

Service Execution:

• Comply to defined process during task execution (including problem management KEDB management etc).

Knowledge Management:

• Contribute and participate proactively in knowledge sharing sessions.
• Provide complete KT to support teams before any production release.

People Management:

• Manage and mentor the mentees (team).
• Provide inputs for the development of a learning plan for the team.
• Act like a buddy for new hires.
• Shares recommendation towards Performance management and recognition of team members.
• Contribution to Org Initiatives.
• Adhere to Organization policies and procedures.
• Participate in project and organization initiatives led by the Delivery leadership.
• Contribute new ideas and innovative approaches at work including CSI themes.
• Collate data and provide inputs for reporting requirements.
• Business Development and Customer Relationship Management.
• Participate in customer meetings and provide project updates.

Account Operations:

• Perform task estimation, guide the service analyst on estimation.
• Coordinate shift operations and logistics.
• Participate in audits as necessary.

Must-Have Skills:

• Business Rule Development in Pega
• Pega UI Development
• PEGA BPM Process Modeling
• Advent Geneva