Practitioner - CRM Delivery

Responsibilities:

• Handle queries through calls and Email follow-ups
• Handle data effectively
• Ensure client Service Level Agreements (SLA) and timelines are met.

Required Technical and Professional Expertise:

• Graduate in any discipline or Equivalent (10+2+3) with a minimum of 0-1 year of work experience in the healthcare domain.
• Basic knowledge of the healthcare domain.
• Good Communication Skills with fluency.
• Ability to work under pressure situations.

Preferred Technical and Professional Expertise

• Proficient in MS Office applications.
• Patient/Payor Authorization knowledge/experience will be preferred.
• Experience in handling queries via calls and emails is highly desired.
• An ambitious individual who can work under direction towards agreed targets/goals.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.