CAA Club Group is seeking a Systems Analyst to join our IT Roadside Product Team. In this role, you will provide application and systems support for our Roadside application and integration points and ensure proper escalation processes are followed.
Who we are
As Canada's largest automobile association, we are passionate about keeping our Members safe, whether on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward-thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast-paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognise their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.
What You Will Do
Provide level 1 and level 2 applications and systems support for our Roadside application and Roadside application integration points
Identify and resolve incidents through our ticketing system and provide business support-
Testing and deploying new enhancements at the request of the business and vendors
Creating new or updates existing documentation for new processes or procedures
Perform ongoing system maintenance and monitoring to ensure adherence to contracted service level agreements
Maintain effective relationships with business users and other IT teams
Learn on the job and explore new technologies with little supervision
Identify efficient solutions to eliminate work from your team (increase operational efficiency and flexibility)
Ensure proper escalation processes are followed and exceptions within your authority are properly documented at all times
Working with external vendors to maintain all integration points
Who You Are
College or University degree in Information Technology or Computer related studies preferred
Minimum 2-3 years of hands on experience with Linux, Java, Tomcat and SQL is required
Working experience supporting Roadside Systems / CRM Systems and knowledge of the Roadside industry is an asset
Working knowledge of Microsoft Servers 2012/2016/2019, Windows 10
Understanding of Networks and Networking components
Exposure to all stages of the development lifecycle from requirements gathering through to design, development, rollout, support and maintenance is an asset
Ability to deliver excellent customer service to internal stakeholders
Extremely detail oriented with time and self-management skills sufficient to plan, prioritize and organize work.
Excellent verbal communication and writing skills
Interacts and deals with vendors for support purposes
Roadside knowledge or experience an asset
Willingness to work on-call shifts during evening/after hours/weekends
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.