Associate Process Manager Job - Regulatory Operations

We’re looking for an Associate, Process Management on our Regulatory Operations Team. The person will play a key role within our cross-functional pod of associates responsible for ensuring our customers are compliant with Know Your Customer/ Anti Money Laundering (KYC/AML) regulations. In this role, you will be responsible for managing and improving  KYC/AML processes and supporting operations. We are looking for someone who is super organized, a self-starter, a great communicator, and a creative problem-solver.  You love working with people and have a passion for helping others and making things better.  If this sounds like you, we can’t wait to meet you!

The responsibilities of Process Managers include: 

Manage the delivery of KYC/AML business processes by defining and implementing process improvement agendas, driving efficiencies, and using data to create better experiences for our customers

Collaborate with various departments (such as Customer Service, Brand, Legal, and AML Advisory) in different locations to develop and execute effective and efficient processes

Apply leadership skills such as communication and change management to help drive key priorities like product launches, technology changes, and continuous improvement initiatives

Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma

Maintain knowledge of regulatory requirements and operational procedures, and ensure documentation is relevant and updated

Develop and perform quality assurance routines, controls, and monitoring to measure and analyze process performance on existing processes 

The Basics: What We Need from You! 

Currently enrolled in, or recent graduate from (< 1 year)  an undergraduate degree or higher from an accredited Canadian University

The Extras: What would be great for you to have:

Experience in problem-solving

Familiarity with Lean/Six Sigma/Process Improvement tools & methodology

Experience in basic coding and/or data visualization (e.g. SQL, Tableau). If you know how to write code and pull data, that’s awesome. If not, don’t worry as long as you have an interest in it and an aptitude for learning it.

Teamwork experience and ability to collaborate with others

Capital One is adopting a flexible hybrid working model - one that creates the opportunity to match the work that we do to the environment that best supports that work. We recognize that everyone has a unique working pattern so we’re open to discussing flexible working arrangements that will best accommodate you.

At Capital One Canada the health and safety of our associates, customers and communities are our highest priorities and as a result, our offices are currently closed. When and how we transition from virtual to flexible hybrid will be guided by local government and health authority guidance.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.