Senior Associate - Telephony
Job Overview
Location
Bengaluru, Karnataka
Job Type
Full Time
Salary / Compensation
Details Not Provided
Date Posted
2 years ago
Additional Details
Education
BE / B. Tech / MCA
Experience
Good Exp. Required (5 - 9 Years)
Job Description
- Should have the experience to customize IVRs for onboarding/offboarding driver-partners
- Design Integration with CRM/DRMs using Rest/SOAP APIs
- Troubleshooting IVR, CRM, API integration Ameyo Application and Reports issues.
- Design CRM and ACP Module using PHP, HTML. JavaScript.
- Design Wallboards using ReactJs, Redux, PHP, HTML. JavaScript for different-different Ameyo Customers.
- Design IVR (Interactive voice response) using JavaScript, Handling APIs (SOAP, REST).
- Deep knowledge of advanced Java scripts/Python/PHP/CSS
- Deep understanding of Ameyo Application /database architecture
- Provide Integration consultancy to third party ERP solution provider. E.g. Salesforce, Sugar/Suite CRM, Freshdesk and ZOHO, etc.
- Postgre SQL/MySQL DB knowledge.
- Worked on integration with Multiple databases and APIs.
- Experience in reporting module to customize standard reports and develop custom reports.
- Good knowledge of Unix/Linux OS.
- Working experience on Airflow, the asterisk communication software.
- Proficient in understanding high-end storage platforms, Linux platforms and telephony protocols, Solid understanding of Postgresql relational database, Operational knowledge of window network and telephony gateways.
- Able to support L3, L4 level of Ameyo Support
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