Senior Technical Analyst (Service Desk) Job

Job Overview

Location
Toronto, Ontario
Job Type
Full Time
Salary / Compensation
Details Not Provided
Date Posted
1 year ago

Additional Details

Experience
Good Exp. Required (5 - 9 Years)

Job Description

At Interac, we design products and solutions that give Canadians control over their money so they can get more out of life. But, that’s not all.

Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like digital identity and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus and innovators We want to hear from you.

The Infrastructure Operations team is behind some of Canada’s most-used payments platforms, including Interac e-Transfer. We design for 99.999% availability, ensuring Canadians can rely on Interac solutions whenever and wherever they want. Using best of breed industry strategies and predictive systems management platforms, we effectively support and monitor active, high availability infrastructure across multi regions and datacenters. We also use AIOps, combining big data and machine learning to automate IT operations processes, including event correlation, anomaly detection and causality determination to make sure you always have control over your money.

You’re a passionate, hard-working individual with great attention to detail and a positive attitude….

You’re great at…

  • Customer service and communicating in an open, helpful, and engaging tone with a focus on finding the right solution.

  • Providing first level support and troubleshooting based on calls and tickets generated by internal staff.

  • Courteously obtaining and conveying concise problem information for external & internal service personnel.

  • Providing accurate & timely logging of problems & resolution for requests in Service Now.

  • Diagnosing and resolving technical hardware & software issues.

  • Advising users on appropriate use of corporate systems/devices.

  • Setting up new hardware (desktop, laptops, mobile devices, etc.).

  • Working with fellow department members and staff to improve computing support delivered to internal staff.

  • Reviewing and updating Service Desk documentation, as needed.

  • Reviewing and recommending modifications to procedures.

  • Learning technology quickly and taking on new challenges & responsibilities.

Who are you?

  • You have bachelor’s degree or diploma in computer science education.

  • Focused on Information Technology/Systems and have 5+ years’ experience in a similar role.

  • Strong understanding of Microsoft Active Directory.

  • Experienced with a wide range of mobile devices (iOS, Android).

  • Have previous experience with Windows desktop technologies and MacOS.

  • Strong troubleshooting experience with Office 365 applications including Exchange, SharePoint, Teams, and OneDrive

  • A good understanding of the Office 365 Admin Portal and performing user administrative tasks

  • An understanding of networking technologies.

  • A demonstrated ability to achieve successful outcomes when handling difficult situations & customers.

  • A demonstrated ability to manage multiple priorities & follow through on projects to completion.

  • Able to stay organized and deal with information coming from different sources at once.

  • You stay positive and thrive under pressure.

How we work
We know that exceptional people have great ideas and are passionate about their work.  Our culture encourages excellence and actively rewards contributions with:
Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.

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