Implementations Manager Job

You will be responsible for managing the planning and delivery of technical implementations of Interac products and services, in collaboration with the project teams at client organizations. Utilizing ITIL and project management best practices, you will work closely with other units within the organization, vendors, and with external customers to ensure a successful onboarding, and ensure the effective transition and hand-off from project implementation to day-to-day operations support by following standardized implementation processes, minimizing operational risk and delivering on the customer’s business requirements. You will need to have the right mix of technical and project management skills to help successfully deliver complex initiatives.

You’re great at…

• Onboarding our institutional clients onto the Interac platforms

• Leading onboarding projects and ensuring technical and operational readiness

• Managing a set of diverse functional relationships with internal stakeholders, customers and vendors to ensure stakeholder requirements are understood

• Setting expectations for successful project delivery and escalated issue are resolution

• Providing early sales cycle support to Client Solutions including facilitating education on existing or new products and features and ensuring alignment/support of internal resources in these efforts

• Building working partnerships with the Product and Technology teams, in support of client onboarding and implementation of new features.

• Incorporating project management best practices and following standards set by the Client Support and Delivery Teams.

• Providing program and project dashboard reporting to Interac management to view an accurate, consistent picture of project interactions, milestones, status and risks.

• Ensuring an effective transition from project implementation to day-to-day operations management and support.

• Contributing to Continual Service Improvement practices, creating and maintaining value for customers through better design, introduction and operation of services, linking improvement efforts and outcomes with strategy, design, transition and operation of the services.

• Identifying new opportunities to streamline/develop new processes, adapt new tools and best practices to drive implementations excellence and knowledge management.

Who are you?

• You have 5+ years experience in progressively more responsible project management, operations and technology management, including work with the service life cycle (Strategy, Design, Transition, Operation and Continuous Service Improvement).

• Experience managing multi-disciplinary and cross-functional teams with considerable decision-making autonomy.

• Experience maintaining good working relationships with vendors, demonstrating strong negotiation skills, the ability to keep the focus on priority issues, and balancing process vs. flexibility.

• Demonstrated experience identifying continuous improvement opportunities to streamline and standardize processes.

• Extensive direct experience with ITIL and project management best practices.

• Experience in financial management: managing project budgets and collecting and reporting metrics, as required.

• Experience in payments systems: POS, banking machines and financial systems would be a definite asset.

• Experience with web, e-Commerce and mobile technologies would also be an asset