Customer Service Representative Job

Job Overview

Brantford, Ontario
Job Type
Full Time
Salary / Compensation
$35 - $39 Per Hour
Date Posted
1 year ago

Additional Details

Entry Level (0 - 2 Years)

Job Description

At Enbridge, we know that every customer is different, and we like that!

As a Customer Service Representative at Enbridge, you will interact with internal and external clients on a number of topics ranging from billing and invoices to move and transfer requests.

If you enjoy working with people, love participating in a team environment and thrive on data analytics, apply today!

What You Will Do (Responsibilities):

  • Receive incoming calls as required. Callers include residential, commercial and industrial customers, lawyers, and internal departments.

  • Handling of incoming calls from external and internal customers including: general billing inquiries, moving notices, negotiation of payment arrangements, broker information, budgets, transfers of credit balances, account information changes, and move requests.

  • Follow company and business unit processes, policies and procedures.

  • Transfers are the exception.

  • Promote corporate programs/initiatives, as required.

  • Research account information and prepare the documents to update the customer's account accordingly.

  • Assist with training in the department, as requested.

  • Completes other tasks and assists other departments as assigned.

Who You Are (Qualifications):

You will have the following combination of education and experience:

  • Minimum high school education.

  • Excellent verbal and written skills.

  • Proven desktop skills required including knowledge of Microsoft Suite products.

  • Accurate keyboarding and data entry skills.

  • Must have current Banner experience setting up customers & "My Account" knowledge.

  • Demonstrated ability to work in a fast-paced team environment.

  • Experience in a Call Centre environment preferred.


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