Senior Manager - OCC

Job Overview

Bengaluru, Karnataka
Job Type
Full Time
Salary / Compensation
Details Not Provided
Date Posted
1 year ago

Additional Details

BE / B. Tech / MCA
Extensive Exp. Required (9+ Years)

Job Description

Roles and Responsibilities

  • The Network Operations Center (NOC) Manager is a vital position responsible for planning, organizing, and managing the staff and infrastructure that runs a critical 24 x 7 environment. This individual will manage a large team of NOC resources to ensure consistent, reliable, high-performing and available systems to our enterprise. Strong management, communication, and operational excellence are required to ensure continuous improvement of Network availability across the enterprise.
  • Developing, maintaining, supporting, and optimizing key functional areas, particularly in the support of network infrastructure and contract center operability.
  • Schedule and direct activities to resolve hardware, routing and software problems in a timely and accurate fashion.
  • Responsibility for Incident Management, Problem Management, Monitoring Response, and Reporting/Metrics.
  • Ensure the oversight, organization, and motivation of all the team members of the NOC.
  • 24/7 responsibility for network (voice and data) availability.
  • Build, develop, and lead a remote team of technical NOC resources.
  • Ensure processes and resources are aligned towards achieving committed SLAs and KPIs.
  • Proactive communication on network health, impacts, executive escalations, and other critical analysis to Management and key stakeholders.
  • Build, develop, and lead problem management processes to ensure long-term network performance and stability.
  • Define processes and controls providing on-call support.
  • Provide guidance and assistance to network operations to maintain the availability and performance of network services at the highest possible levels.
  • Establish and Maintain key relationships with strategic suppliers 
  • Lead recovery team for Network Outages and prepare post-mortem root-cause-analysis. 

Critical Functional Skills

  • Knowledge of network management platforms
  • Broad and in-depth knowledge of internet infrastructure technologies
  • Experience ITIL Management Suites such as Service-Now or Remedy.
  • Strong follow-through and initiative to stay with issues until they are resolved, along with discipline and tenacity to meet deadlines.
  • Must be comfortable working in a fast-paced with aggressive deadlines.
  • Flexibility and ability to handle multiple tasks and priorities

Experience Required

  • Excellent written and oral communication skills.
  • Strong interpersonal skills and proven leadership skills including the ability to communicate appropriate detail to all levels of management.
  • Demonstrated ability to manage remote teams in multiple time-zones.
  • Strong analytical skills, proven functional and technical analysis skills, professional client interaction.

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