We are currently accepting applications for the position of Housekeeping Team Lead. This position reports directly to the Housekeeping Supervisors, Housekeeping Manager.
The Housekeeping Team Lead delivers training to new hires, reinforcement and refresher training to all department personnel and will conduct regular daily room inspections confirming our quality standards are being maintained. This is a hands-on role, working with team members, ensuring they have the tools, training and knowledge to perform effectively. The Team Lead will be responsible for inspecting rooms to ensure they meet quality standards and are fit for guest occupation.
They will monitor staff members by performing audits of skills, on-the-job observations, and inspections to determine the need for and deliver training. They will ensure that associates are adhering to brand standards via regular quality control checks. They will develop individual development plans and on-the-job coaching, when needed, and report progress to supervisors.
They will work with department supervisors and SPH managers to understand the department's training needs and will recommend or assist in the design of targeted training programs.
They will provide training and rationale of the importance to stay within the department's budget. (i.e., abuse of supplies, overtime, unproductive time, etc.)
They will ensure associates are participating in provincial mandated programs (i.e., WHIMIS) and will evaluate and report on position training progress.
They will assume supervisory, or staff duties as needed and perform other duties as assigned by their direct reports.
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.