Given the current circumstances, employee will be working from home, 100% of time. As working conditions return to normal, they will shift to a hybrid working arrangement.
The position is available in Montreal or Toronto
Who We are:
Established in 1987, Fidelity Investments Canada Inc. (FIC), provides Canadian investors with a full range of mutual funds, ETFs and alternative funds. Fidelity funds are available through a number of distribution channels, including financial planners, investment dealers, banks and insurance companies.
FIC manages over $168 billion (CAD) in mutual fund and institutional assets, as at December 15, 2020. This includes $41 billion in assets for institutional clients, including public and corporate-defined benefit pension plans, endowments, foundations and corporate assets on behalf of clients across Canada.
FIC has more than 1000 full time employees and is headquartered in Toronto, with regional offices in Montreal, Calgary and Vancouver.
Whether you want to pursue a long-term career in management or are interested in learning about business analysis, project management, relationship management or other fields we encourage you to read on.
While you may start your career at Fidelity in a Team Manager role, your opportunities to explore other areas are endless. We encourage our employees to explore opportunities that align with their interests and transferable skills. We can teach you what you need to know and help you develop your skills as long as you have the energy, passion, and desire to learn and excel. You will also be a positive influence and help others develop their careers.
The Client Experience is key to our success. We have been ranked #1 in service for over 13 years in row from an external survey. We recognize that happy customers lead to loyal customers and in turn allow for happy employees, a positive working environment with a successful company.
The Advisor Service Centre is our in-bound call centre responding to inquiries from investment professionals and individual investors in the Canadian mutual fund & ETF industry. Our goal is to support Canadian investment professionals as they endeavor to prepare their clients for retirement and other significant life goals which demand focused financial management.
What You Will Do
Your role is valued because your primary purpose is to provide guidance, support, and leadership to client services representatives who are in constant communication with our investment professionals and unitholders. In addition, you will identify and implement process improvements, which ultimately create a better experience for both the employees and our clients.
What We Are Looking For:
The Expertise You Bring
The contact centre is open Monday to Friday from 8:00 am to 8:00 pm EST. Applicants must be available to work rotating shifts.
Current work authorization for Canada is required for all openings.
Employment with Fidelity will be conditional upon the successful candidate having received a COVID-19 vaccine series approved by Health Canada, at least 14 days prior to their start date. This requirement is subject to exemptions pursuant to human rights legislation in your province of employment.
Fidelity Canada is anequal opportunity employer
Fidelity Canada is committed to fostering adiverse and inclusive workplace. We will consider all qualified applicants foremployment regardless of race, color, religion, sex, sexual orientation, genderidentity or expression, national or ethnic origin, age, disability, familystatus, protected veterans’ status, Aboriginal/Native American status or anyother legally-protected ground.
Accommodation duringthe application process
Fidelity Canada welcomes and encouragesapplications from people with disabilities. Accommodations are available onrequest for candidates taking part in the selection process. If you require anaccommodation, please email us at FidelityCanadaStaffing@fidelity.ca.
No telephone inquiriesor agencies please. We thank all applicants for their interest, please beadvised that only those selected for an interview will be contacted.
Why Work at Fidelity?
We are proud to berecipients of the following: