Collections Specialist - Full Time - Temporary - Remote Job

Job Overview

Toronto, Ontario
Job Type
Full Time
Salary / Compensation
Details Not Provided
Date Posted
1 year ago

Additional Details

Some Exp. Required (2 - 5 Years)

Job Description

Reports to: Manager, Accounts Receivable

Purpose of the Role Responsible for the timely review and collections of assigned portfolio, consisting of regional and national Business to Business (B2B). The position will require a high-level of professionalism, meeting or exceeding Key Performance Metrics (KPM), adhering to the strict privacy guidelines and taking the lead to mitigate the risk of bad debt and impact to cash flow. Candidate must demonstrate excellent organization skills, be efficient, have a high degree of business acumen, accurate an persistent.

This will be a 6 months full time temporary role.

Core Accountabilities

  • Manage portfolio assigned to reduce DSO, DCSO, Bad Debt, W/O improve Cash Flow and meet Key Performance Indicators (KPI)
  • Participate and Schedule in periodic status update meetings with Key Account Managers (KAMS), Business Development Managers (BDMS) and management
  • Maintain detailed online documentation of collection action taken and correspondence between customer (external and internal) regarding issues impacting payment
  • Research and analyze accounts e.g. payment patterns/behaviors, sales history and previous collection steps prior to contacting debtors
  • Reconcile Complex Billing and Payment issues
  • Professional communication and appropriate etiquette required at all times
  • Follow up with customers promptly on invalid claims to secure repayment
  • Deliver on the established KPI scorecards
  • Consistently strive for productivity gains to minimize controllable costs and implement industry best collection practices
  • Educate customers on LifeLabs terms and various payment/billing options
  • Customer interface and point of contact for the cash application team relating to payment allocation including follow-up of unresolved debit notes and invoicing disputes
  • Prioritize efforts and determine the most effective means of collections
  • Recommend customers to legal or third party action as deemed necessary
  • Follow up with various departments within the business to resolve customer issues relating delivery of goods/services
  • Request appropriate adjustments and corrections in accordance with Standard Operating Procedures (SOP)
  • Comply/Update and participate in customer specific invoicing requirement discussion 

Minimum Qualifications and Skills

  • Post-Secondary school diploma/degree in business related field of finance/economics or relative work experience
  • 3 years Collections experience in high volume Business to Business(B2B)/Business to Consumer environment(B2C) (min 1,000 Accounts)
  • Strong Accounting knowledge
  • High volume B2B experience preferred
  • Strong reconciliation and analytical skills
  • Customer driven results oriented
  • Ability to engage key stakeholders in the resolution process for collections investigation


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