Analyst I&TS Support Job

Job Overview

Mississauga, Ontario
Job Type
Full Time
Salary / Compensation
Details Not Provided
Date Posted
1 year ago

Additional Details

Good Exp. Required (5 - 9 Years)

Job Description

The Corporate Technology Solutions (CTS) team is a highly technical team within the I&TS Business Unit accountable for the design, configuration, upkeep, and operations of application and database hosting infrastructure both on-premise and in the cloud. CTS is also responsible in maintaining middlewares supporting the various application solutions used by the business including the management and maintenance of corporate email and collaboration solution.

What you'll do 

  1. Assist in the design, installation, commissioning, maintenance, modification and upgrade of  IESO hosting infrastructure to maintain existing standards and to meet the changing business needs. 

  2. Contribute to the evaluation, planning, and development of upgrade/enhancement proposals related to IESO hosting infrastructure. These proposals are based on assessments of new and emerging user requirements, analysis of systems and equipment performance data.

  3. Participate in the development and design of evolutionary voice/data infrastructure solutions to meet IESO business requirements.  In conjunction with others, provide solutions from concept, through technical evolution and feasibility to final implementation.

  4. Assist in carrying out technical and operational support (Tier 2 and 3) for IESO IT infrastructure including operating system support for servers, databases, as well as network switches, routers and firewalls.

  5. Assist in the implementation of IESO security policies by creating and configuring servers, firewalls, routers and other network security equipment.  Contribute to the evaluation of risks and the effectiveness of systems in enforcing these policies.  Investigate security issues, recommend and implement changes to mitigate/reduce known risks.

  6. As assigned, conduct necessary actions for the operation, support and administration of common infrastructure server facilities to meet IESO business needs. This involves a sound understanding of the design, implementation and operating philosophy of various desktop products, operating systems and server equipment used to provide these common services. 

  7. Perform analysis and respond system incidents and related problems.  Troubleshoot, isolate and resolve incidents and problems within guidelines.  Perform system administration; provide support to personnel involved in system administration activities. 

  8. Assist in the provision of project management support to projects or teams involved in the expansion and improvement of information systems and tools.

  9. Contribute as directed to the development of strategic plans and standards, procedures and tests.

  10. As part of a team, contribute to help associates advance their learning and facilitate their problem solving skills within their respective area of expertise.

  11. Perform other duties as required.

What you need to succeed 


Requires knowledge of Computer Science subjects and disciplines in order to develop and support small to large scale computer systems, storage and networks. Specific knowledge would include programming, system design, database modeling, networking and system administration. Requires knowledge of technical writing to prepare effective reports.

This knowledge is considered to be normally acquired either through the successful completion of a four year university education in the appropriate discipline or by having the equivalent level of education.


Requires experience in the design, development and support of computer systems and infrastructure systems including:

  1. Computer system architecture, design and integration
  2. System Networking
  3. Administration and use of standard or proprietary computer operating systems
  4. Development of computer applications using standard development languages
  5. Support of small to large scale computer systems
  6. Server configuration and hardening

A period of 4 years working in an infrastructure role in a large team environment is considered necessary to gain this experience.

Core Competencies:

  1. Excellent communications and interpersonal skills (written and verbal)
  2. Strong analytical and reporting skills
  3. Excellent design and administration knownledge of Windows Server
  4. Extensive MS Office skills in MS Word, MS Excel, MS Project, MS Visio, MS Access, and MS PowerPoint
  5. Ability to work in a team environment including open information sharing and mentoring of peers
  6. Deadline / deliverables oriented individual
  7. Demonstrates organizational skills and multi-tasking capability
  8. A strong commitment to corporate and departmental objectives

 What’s in it for you

•    A comprehensive total rewards program, including best-in-class benefits and a flexible workplace 
•    A challenging, fast-paced and collaborative team environment, where your perspectives and experiences matter 
•    Leaders who support your growth and success through regular feedback and coaching
•    The opportunity to work with some of the brightest minds in the industry
Deadline: August 22, 2022 
For future reference, please ensure to save a copy of the job description as it will no longer be available once the posting closes.

At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment – one that values every team member’s unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know. 

We thank you for your interest in a career at the IESO, but we will only contact those candidates selected for an interview. 
Note: The successful candidate must be eligible to work in Canada and will be subject to a background check.


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