Collection Assistant - Temporary (Float) job

As a Collection Assistant you will be primarily responsible for ensuring the safe, accurate and efficient collection of customer specimens (including nasal swabs for COVID- 19 screening) primarily at external places of business. 

This is an important role in patient care and our business and as the successful candidate you will act as a brand ambassador for LifeLabs by living the company’s Vision and Values in all activities.

This is a Temporary casual position with an end date on 31st October 2022 at 6084 Russ Baker Way Richmond, BC. Successful candidate for this role will be working out of various locations and is expected to have an own vehicle and a valid driver’s license. Shift times and schedules may vary.

In this role you will:

• Welcomes customers upon arrival making them feel safe
• Reviews all necessary paperwork is complete and accurate and engages customer privately to verify information
• Ensures a safe, comfortable, efficient, and personalized experience with specimen collection
• Prepares specimens and packages accurately for transport per assigned procedures and protocols
• Keeps work area well organized and maintains a professional work environment
• Prioritizes safety by demonstrating appropriate infection control, equipment maintenance and quality control, etc. per assigned procedures and protocols
• Ensures high quality assurance and regulatory compliance by abiding with assigned procedures and protocols
• Represents LifeLabs in a professional and positive manner
• Performs other duties as required

The right person for this role will have:

• Strong sense of initiative, accountability, and a positive “can-do” attitude
• Excellent communication and interpersonal skills
• Excels in attention to detail and meeting customer expectations
• Ability to work independently and as part of a team
• Caring, customer first, agility and teamwork are in your DNA
• Well versed with LifeLabs communications channels and stays current with any news and updates
• Thrives in dynamic work environments; embraces change when it delivers improvements and effortless experience for both the customer and employee; understands customers’ expectations evolve and we must adapt to deliver
• Enjoys caring for people, ensuring they feel valued and has the best experience possible
• Appreciates the importance of safety, privacy and security and ensures customers feel confident and safe
• A calm and measured approach to problems as they arrive with a problem-solving mind-set ensures the issues are acknowledged, addressed and followed up with
• Embraces problems with a positive can-do attitude and calm and measured approach striving to solve and continuously improve

Requirements for this role:

• High School Diploma or equivalent, including post-secondary science or medical terminology
• Successful completion of a health care related program or equivalent experience is preferred
• Proficient data entry skills
• 2 years in a health care environment preferred
• Valid Driver’s License (Class 5 in BC), clean driving record and access to a vehicle is an asset